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Trust Hardware Phils., Inc.

Store Sales Operation Manager

Trust Hardware Phils., Inc.

With business certificates
Davao City, Davao del Sur
Total vacancies for this job title : 4
Posted on : February 12, 2020
Job ID : 351174


Is currently looking for:
Job Summary
This person will be primarily responsible for the overall management of the retail store operation with focus on the following core values: Sales Management, People Management, Customer Service/Complaints Handling, Merchandise Facts/Promotion/Dissemination, Inventory Management and Safety, Health, Cleanliness and Orderliness Management
Duties and Responsibilities
  • Responsible in supervising floor sales and operations through the Team/Section Heads, Customer Service, Service Support Heads and Sales/Operations Supervisor.
  • Responsible for management of properties, products stored and displayed and the people belonged to the area assigned
  • Analyze sales records and trends to develop accurate sales forecasts and directions
  • Define and manage monthly annual sales objectives for the entire floor
  • Monitor sales performance per floor and sees to it that sales target is achieved
  • Implement sales strategy to establish customer retention and promote business growth
  • Create new businesses by establishing sales leads
  • Provides management with information necessary to the development and increase in sales of the store handled such as customer’s needs and preference, competitors’ information and growth and development in the area assigned
  • Provide leadership, motivation and assist in the performance reviews of sales personnel for high performance continuality
  • Conduct behavioral development intervention, coaching, counseling and mentoring of associates
  • Respond to customer inquiries and assists in handling escalated customer issues
  • Handle major customer complaints encountered at the floor assigned to proper action
  • Recommends security measures on the enforcement of security measures against employee pilferage, customer shoplifting and fire hazards.
  • Candidate must possess at least Bachelor’s/College Degree in Marketing, Economics, Business Studies/Administration/Management or related courses and equivalent
  • At least 5 years of working experience in the related field required for this position
  •  Preferably Assistant Manager/Managers specializing in Sales Management preferably gained from Retail/General industry or equivalent
  • Preferably with good track sales record, good communication skills (oral and written), good customer service skills, negotiation and marketing skills, with common sense and of pleasing personality.
  • Candidate must be of good moral character

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