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Technical Support Representative - Get Hired Today!

Caldwell Communications

Bucana, Davao City, Davao del Sur
Total vacancies for this job title : Over 40
Posted on : March 15, 2020
Job ID : 357149

Details

Why choose us?
* One Day Process Guaranteed
* You can earn up to 20K monthly
* HMO on first day
* Monthly Allowances
* Dayshift/Midshift/Graveyard/Shifting Schedules available
 
Not just that, there’s more!
* Good working environment
* Non-toxic work
* Weekends off
* Other Incentives applied
 
TECHNICAL SUPPORT REPRESENTATIVE
 
Job Description
• Avoids legal challenges by monitoring compliance with service agreements.
• Improves system performance by identifying problems; recommending changes.
• Updates job knowledge by participating in educational opportunities; maintaining personal networks.
• Accomplishes information systems and organization mission by completing related results as needed.
• Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet;
• Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services;
• Gather customer’s information and determine the issue by evaluating and analyzing the symptoms;
• Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, IPTV, VOIP and more;
• Research required information using available resources;
• Follow standard processes and procedures;


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