What’s in it for you?

KNOWLEDGE & EXPERIENCE: (Includes technical knowledge, qualifications, legislation, etc.)

At least 5 years Client Relations, Business Development, and Process & Systems Development experience or similar
Proficiency with Microsoft Office, GSuite and other computer applications
Experience in documenting workflows and processes
Experience in constant client engagement and communication
Must have undergone basic phone customer service training and workshops
MBA & above or equivalent supervisory or management experience

SKILLS: (Includes specific skills necessary to do the job)

Outstanding interpersonal skills
Strong initiative skills, working both independently and as part of a team
Excellent skills in teamwork, leadership and communication
Aggressive strategist with proven ability to close the deals via strong and persuasive closing skills
Strong attention to detail and accuracy
Ability to work efficiently on simultaneous assignments under tight deadlines with minimum supervision
Professional self-starter, high level of motivation, customer empathy and ethics
Strong analytical and reasoning abilities
Demonstrated success in building trust and maintaining long-term relationships
Ability to collect and analyze data, draw conclusions, and make actionable recommendations

ATTITUDES/BEHAVIOURS: (Includes add'l attributes which facilitate best results from the role)

Strong leadership with excellent verbal and written communication skills
Ability to work successfully with and influence all levels of the team
Exercises sound judgment, especially in an emergency situation
Exhibits a high degree of flexibility and ability to quickly adapt to new or unusual situations
Be discreet with sensitive information
Strong commitment and dedication to finish the job on time Innovative, creative, dependable & flexible
Willing to work long hours when necessary
Result-oriented and highly analytical
Self-starter, detail oriented, highly organized and proactive
Honest and with high regard for integrity

For more information about our company, visit our website: http://startsmartsourcing.com

We're looking for a Customer Experience Manager to start ASAP