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5+ Years (6)



Senior Clinical Operations Manager

EcarePRO

With business certificates
Established in 2014 | 51-200 employees
Home-based
Total vacancies for this job title : 2
Posted on : April 15, 2020
Job ID : 360384

Details

The Clinical Operations Manager is responsible for the operational, financial, and managerial oversight of all clinical staff within the Company. The Clinical Manager is responsible for building effective relationships and supporting corporate and departmental initiatives. The Clinical Operations Manager will focus on maximizing the quality and efficiency of daily practice functions while overseeing, planning, directing and coordinating various aspects in the clinical practice.  The Clinical Operations Manager is also responsible for recruiting, training, and the supervision of staff members in addition to creating work schedules, developing goals and objectives, and maintaining records of clinical services provided.

Responsibilities
  • Be the clinical expertise of the operations teams
  • Improve efficiency and effectiveness of operations workflow.
  • Plans and oversees the implementation of operational clinical staff policies and procedures including IT systems used in a company office setting
  • Develops and implements process improvement initiatives and customer satisfaction initiatives and provide follow up and metrics.
  • Supervise to include participation in recruitment, orientation, termination, performance counseling, education, clinical competencies, evaluation, and performance expectations of clinical staff.
  • Determines appropriate training needs and ensures compliance with established and continued requirements for health care services.
  • Bridge clinical informatics and operations sides of the business
  • Help ensure data quality is high (from accuracy to consistency to completeness)
  • Work with company leadership to set goals, develop plans and execute quickly
  • Define, develop and execute various projects that tackle operational problems
  • Continuously improve clinical informatics operations by leveraging data and insights
  • Develop creative solutions to problems that won’t have immediate technology solutions
Requirements
  • Bachelors Degree
  • 3+ years of relevant experience in health administration, nursing, business administration, or health management is required.
  • Two+ years of supervisory experience in a Call Center environment
  • Clinical experience and interaction with medical records preferred
  • Operations, project management, and process development experience
  • Strong verbal and written communication - English
  • Strong analytical skills
  • Strong planning and organizational skills - Able to prioritize multiple large-scale projects with competing deadlines
  • Strong computer skills and comfortable with technology
  • Handle ambiguity well
Cognitive and Other Skills and Abilities
  • Ability to focus on and comprehend information, learn new skills and abilities, assess a situation and seek or determine an appropriate resolution, accept managerial direction and feedback, and tolerate and manage stress.


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