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Legato Health Technologies, Phils., Inc.

Contact Center Trainer

Legato Health Technologies, Phils., Inc.

With business certificates
Established in 2019 | 1001-5000 employees
One Fintech, Megaworld Blvd, Manduarriao, Iloilo City, Iloilo
Total vacancies for this job title : 2
Posted on : June 05, 2020
Job ID : 361414

Details

Responsible for facilitating a variety of performance-based learning events. Training is typically focused primarily on concrete skills related to training on processes and procedures, but may include soft skills content.
 
Primary duties may include, but are not limited to:
  • Facilitates learning events that are performance-based in nature and across multiple platforms.
  • Delivers synchronous and asynchronous learning events using varied media in virtual and global environments.
  • Employs rapid course development methodologies to quickly meet client needs.
  • Exercises classroom management, including learner performance and escalates issues to Learning & Development and client leadership when necessary.
  • Consults and solves learning solutions including: identifies client training needs, successfully uses performance consulting to analyze data and identify root cause to determine appropriate learning solutions, develops service level agreements and meets with clients to obtain approval.
  • Measures, tracks and evaluates learner and client satisfaction.
  • Thinks and acts globally and is aware of learning and cultural differences both domestically and globally that drive learner effectiveness.
  • Keeps technical skills updated.
Qualifications:
  • Requires BA/BS in related field; 2 years of training experience; or any combination of education and experience, which would provide an equivalent background.
  • Ability to travel up to 25% domestically and/or internationally (may occur in 4-10 consecutive weeks) required.
  • Willing to work in Iloilo City, Iloilo in shifting schedules. Most lines of business function on US time zones (locally, night shift schedule).
To expedite the process of your application, please have your government numbers / ID ready (SSS, Tin, Philhealth, Pagibig), and NBI Clearance.
 
Questions? Chat with us via Facebook Messenger at m.me/LegatohealthPH or send an SMS at 0917-6LEGATO
 
About Legato PH
 
Legato Health Technologies Philippines is an Anthem company. Established in December 2018, Legato Philippines is an independent services provider to the Anthem companies with the purpose of leveraging global scale and executional expertise to transform health care management services as a GIC (Global In-house Center).
 
We are committed to transforming health care through operational excellence. We develop the technology, solutions and programs that give consumers greater access to care, while working with providers to ensure a quality health care experience for consumers.
 
Legato Health Technologies Philippines is a place for skilled and compassionate individuals, who share our goal to make a difference. We apply service excellence through handling inquiries and medical concerns. We provide Call Center, Clinical, and Applied Health IT services, led by our seasoned and visionary leadership team who is dedicated to outstanding customer service. Our work environment reflects the services we provide. We champion collaboration and innovation to drive our employees to deliver the best care.


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