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Accenture

Spanish Language Specialists - Cebu

Accenture

With business certificates
Established in 1989 | 5001-10,000 employees
Outside Davao : 16/F Ebloc2, W Geonzon St., Cebu I.T. Park, Lahug, Cebu City, Cebu
Total vacancies for this job title : 10
Posted on : June 09, 2020
Job ID : 361799

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Company Description
 
Accenture in the Philippines is a pioneer in Accenture’s global delivery network. Over the past 30 years, we have expanded our capabilities to become a powerhouse company providing end-to-end technology and business services. As part of Accenture’s global footprint in over 120 countries, covering 40-plus industries, we have been working with the biggest companies in the country and around the globe.
 
Innovation, a constant at Accenture, enables us to find new ways to stay ahead of our clients’ challenges. Our inclusive, diverse and strong culture of equality helps us constantly drive innovation in the workplace. By combining our industry expertise and the deep skills of our people with the latest technologies and our uncompromising high-performance standards, we help organizations grow their business and succeed in the digital age.
 
Responsibilities:
  • Bilingual resource that can provide support and can perform task either in other Language and English language
  • Provides first line of support and resolves simple to complex technical and non-technical issues reported by users or systems
  • This requires some degree of business, technical knowledge, system inquiry and password administration with the ability to solve most incidents at the time that these are reported
  • Standard incident types that are supported by these services may include: software issues, hardware or server issues, network connectivity, password management, request for service
  • Key functions of service desk management include: incident identification and tracking, classification, diagnosis, incident closure, monitoring, request fulfillment, and communication
  • Be able to facilitate Critical Incident Management. Will also be tasked to do quality audits and translations
Qualifications:
  • Excellent English communication skills both in written and oral
  • Proficient in Spanish language
  • Technical Support background is a plus
What we offer:
  • Health Insurance (HMO) & Life Insurance coverage from day 1 of employment
  • Expanded maternity leave up to 120 days*
  • Expanded paternity leave up to 30 days*
  • Employee Stock Purchase Plan
  • Loyalty and Christmas Gift
  • Inclusion and Diversity Benefits
  • Night Differential
  • Allowances
  • Car and Housing Plan
  • Company-sponsored trainings, upskilling, and certification
  • Flexible Working Arrangements
  • Healthy and Encouraging Work Environment
*Terms and conditions apply!


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