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Goldtown Industrial Sales Corporation

Service Supervisor for Electrical/Automotive

Goldtown Industrial Sales Corporation

With business certificates
Established in 1997 | 51-200 employees
Cagayan de Oro City, Misamis Oriental
Posted on : July 30, 2020
Job ID : 362593


Company Profile
Goldtown is an established authority in the power tools market that offers our customers leading brand names, including a wide selection of tools and accessories. Our company-operated stores feature a full complement of everyday and specialized equipment that includes diesel & gasoline engines, power generating sets, welding machines, material handling, air compressors, light construction equipment, water pumps and storage tanks, agricultural implements, and a large selection of machine tools, and consumables such as drill bits, blades, welding rods, metal cutting tools, abrasives, maintenance chemicals, and adhesives.
At Goldtown, we provide today’s consumers with precisely what they need for their projects, to execute their plans and even in the subsequent maintenance- from a targeted selection of relevant technology products, accessories, and services, to the personal attention and expert guidance of knowledgeable sales specialists- all in a convenient, inviting and easy to-shop store environment.
GOLDTOWN INDUSTRIAL SALES CORP. is looking for candidates to fill the position(s) of:
SERVICE SUPERVISOR for Electrical/Automotive
Job Summary: 
  • Responsible for supervising personnel, monitoring performance, ensuring service center processes are followed.
Duties and Responsibilities:
A. Supervisory Tasks
  • Oversees service center personnel, monitors and improves their performance, submits performance reports as required.
  • Enforces company policies, process flow and standard procedures, and ensures safety protocols are followed in the service shop.
  • Monitors the work-load output of service technicians and the activity and productivity of on-site technicians. 
B. Customer Service
  • Handles customer complaints, queries, and other concerns regarding the servicing of units.
  • Ensures that customers are given the right information such as the price, estimated time for service, and status of the units.
C. Reports and Inventory Management
  • Submits reports on incidents or accidents in the service shop, and reports on the violations commited by supervised personnel.
  • Keeps an updated inventory of checked-in units, units undergoing repair, and repaired units.
  • Monitors and checks the spare parts borrowed and the spare parts for request.
  • Prepares and submits reports on service center status, progress, and accomplishments.
Requirements and Qualifications:
  • Education: Graduate of Automotive Technology or Electrical Technology
  • Proven experience as service supervisor or similar role
  • Safety Protocols Knowledge
  • Excellent Customer Service Skills
  •  Strong Leadership Skills
  • Effective Communication Skills
  • Excellent Organizational Skills
  • Well-Organized and Detail-Oriented Personality

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