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TechGenies Philippines

Digital Event Coordinator (Webinars & Virtual Events)

TechGenies Philippines

With business certificates
Established in 2008 | 51-200 employees
Suite 905, 9th Floor, Oakridge IT Center 2, Oakridge Business Park, Mandaue City, Cebu
Posted on : July 15, 2020
Job ID : 362629

Details

TECHGENIES PHILIPPINES
 
TechGenies is a global software development company with years of experience in delivering cutting edge, custom solutions to a wide range of verticals and industries. We operate software factories in locations that ensure access to great programming and information technology talent at extremely competitive costs.
 
Our model of operation is simple. We provide our clients with an “off-site” development team that can either augment their current IT staff or be the only development team the client has. These remote programmers are dedicated to the client and grow (or shrink) as the client needs evolve, but always operate as if the client directly employed them.
 
Is currently looking for:
 
DIGITAL EVENT COORDINATOR (WEBINARS & VIRTUAL EVENTS)
 
About the Role: The purpose of the Digital Event Coordinator is to delight customers by ensuring the successful and timely delivery of HR.com’s Webcasts and Virtual Events and increase client retention. You will interface with key stakeholder groups comprised of HR.com leaders and peers as well as external stakeholders - thought leaders, marketing, product, and sales leaders. The Digital Event Coordinator responds to a wide variety of inquiries, including website postings, product functionality, technical questions, and industry best practices consultation. 
 
Key Accountabilities: 
  • Create/update customer profiles, company profiles, and webcast landing pages. 
  • Creates a relationship, educates and follows up with clients on key deliverables, due dates, product time frames, new product features, enhancements, and industry best practices 
  • Collaborates with internal groups such as sales, account partners and data teams to ensure quality and timely service is delivered to clients 
  • Troubleshoots and facilitates the resolution of technical and data issues and/or inquiries 
  • Communicates client feedback, high-level issues, and recommendations internally to effect change and enhance service and product offerings 
  • Monitors Webcast success metrics including registrants and attendees 
  • Proactively communicates potential challenges & opportunities with clients and management 
  • Develops a working knowledge of all HR.com products and services to outline features and benefits 
  • Maximizes the use of technology and tools to streamline and organize your work: collaboration, communication, and organization: G Suite of products (gmail, chat, sheets, docs, slides, forms, etc), G Drive, CRM, Zoom, and Asana 
  • Knowing the HR.com’s Webcast and Virtual Event platform and tools inside and out to provide training and technical support to customers 
What does it take to be a successful Digital Event Coordinator? 
  • 2+ years of experience in a client success role - person who knows that a happy and successful client is the goal 
  • 2+ years with strong administrative and process skills 
  • Strong written and verbal communication skills 
  • Dedication and accountability - Comfortable virtually speaking to customers, presenters, and thought leaders 
  • Strong organizational skills, adaptable to change and detail oriented 
  • Experience with G Suite of products and Asana is a plus 
  • Ideal experience using customer relationship databases
 
For more information about our company, visit our website: www.techgenies.com


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