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Again Faster Australia

Customer Service Manager - Team Leader

PHP 30,000 - 35,000 per month

Again Faster Australia

With business certificates
Established in 2012 | 11-50 employees
Home-based
Total vacancies for this job title : 1
Posted on : August 10, 2020
Job ID : 363046

Details

CUSTOMER SERVICE MANAGER - TEAM LEADER
 
Job Outline:
 
To be successful in this role you will have a strong desire to over-achieve while providing development and guidance to the Team. You will be a person with high energy and integrity and can effectively multi-task with a strong ability to creatively problem-solve.
 
Responsibilities include (but not limited to):
  • Excellent written and verbal comprehension of the English language
  • Provide insights and guidance to transform and enhance the end-to-end customer experience
  • Leading, coaching and developing the Customer Service team to deliver exceptional customer service and experiences
  • Developing and managing service targets and KPIs
  • Handle escalated customer requirements
  • Must be comfortable speaking to customers to resolve escalated customer complaints
  • Act as a liaison point with the clients where required
  • Build strong relationships with internal and external stakeholders
  • Actively participate in continuous improvement and innovative solutions
  • Managing customer complaints and resolving issues in a timely and respectful manner
  • Coaching and mentoring the team on the sales process and customer experience
  • Responsible for building and growing our Again Faster community through refining the customer experience
  • Setting & monitoring team targets and KPI’s
  • Responsible for the day to day operation of our Ecommerce Online store
  • Support promotional campaigns in conjunction with the marketing team – coordinating in-store and online promotions
  • Weekly email updates, fortnightly team meeting, and monthly reporting
  • Conducting monthly 1 on 1’s and providing feedback to the team
  • Provide training on software programs such as Neto, Google, Excel, etc
  • Building our current database and identifying opportunities for growth through data analysis
About You
  • A people-focused leader who takes pride in developing the team
  • Having an immaculate and sophisticated presentation is a must
  • Strong experience in management through building meaningful relationships
  • A minimum of 2 years’ experience in a leadership role
  • Extensive experience in understanding the customer journey and sales process
  • A passion for superior customer service coupled with excellent communication skills
  • Highly organized individual with exceptional time management skills
  • Strong knowledge of IT systems such as Excel would be advantageous
  • A self-starter who can work both autonomously and also as a team player when required
  • Superior customer relationship skills and understanding consumer behavior towards buying
  • An understanding of e-commerce platforms would be advantageous
If you believe that you have the talent to become our Team Leader of Sales and Customer Service please upload your resume and cover letter detailing why you are best suited for this role.
 
ABOUT AGAIN FASTER
 
Again Faster is a functional Equipment supplier and operates locally out of Brisbane, in Australia and Auckland in New Zealand. We also have global partners. One of the biggest benefits of having a global network of partnerships is that it allows our customers more choice. We have the ability to reach out to our friends around the world, which allows you to get your hands on industry-leading equipment at great prices. We use a mix of local and international fabrication and manufacturing options to keep our prices competitive for you and our business strong.


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