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Krypton International Resources Sales & Services Inc.

Service Technician

Krypton International Resources Sales & Services Inc.

With business certificates
Established in 1999 | 51-200 employees
Cagayan de Oro City, Misamis Oriental
Posted on : August 17, 2020
Job ID : 363445

Details

ABOUT US
 
KRYPTON INTERNATIONAL RESOURCES SALES & SERVICES INC., was established on January 26, 1999 and formerly known as Krypton Industrial Resources, Co. We engaged in Engineering Services and in importation, trading and general merchandising of industrial consumables.
 
We are focused in providing high quality & innovative industrial solutions in mining, irrigation, agriculture, laboratory, milling, refinery supplies, power generation and laboratories with the highest level of customer satisfaction – “we will do everything we can do to meet your expectations.” We have competent sales and after sales service support team to ensure best customer relationship.
 
SERVICE TECHNICIAN
 
Job Responsibilities:
  • Provide customer service and support during field visits and tie workflow to schedules to ensure maximum efficiency.
  • Manage all on-site installation, maintenance, repairs and testing tasks to ensure proper documentation of all related processes.
  • Diagnose errors and technical problems and determine proper solutions to produce timely and detailed service reports. 
  • Collaborate with the technical team and share information across the organization to build positive relationships with clients and co-workers.
  • Satisfy customer needs by making appropriate recommendations and briefings using appropriate field automation systems, procedures, and protocols.
  • Establish assistance by studying system requirements, including ordering and gathering essential components and parts, completing the installation, and performing quality assurance tests.
  • Maintain customer satisfaction by using creativity and ingenuity to investigate complaints, identify resolutions, suggest enhanced operating techniques, and recommend system improvements.
  • Service existing accounts by analyzing work orders, planning a daily travel schedule, reviewing concerns, conducting tests, and resolving problems. 
Qualifications:
  • Technical degree or certification
  • High-level ability to test, troubleshoot, service, and repair automated equipment
  • Ability to adapt to dynamic work schedules and flexible shifts
  • Superb customer service, communication and self-management skills
  • Familiarity with mobile computer applications and tools
  • Awareness of chemical, health and safety issues 
 
For more information about our company, visit our website:
www.kryptonresources.com


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