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John Clements Consultants, Inc.

Customer Service Representative

John Clements Consultants, Inc.

With business certificates
Established in 1974 | 51-200 employees
Newtown Boulevard, Mactan Newtown, Mactan, Lapu-Lapu City, Cebu
Posted on : October 02, 2020
Job ID : 365026

Details

John Clements Consultants Inc. pioneered the recruitment business in the Philippines. We are the leading HR solutions company with a 40-year experience in management consultancy, recruitment and placement, psychological assessment, outsourcing and staff augmentation both for local and international markets. We cater to a wide range of clientele belonging to different industries, primarily multinational and top local companies. We service 100 of the Fortune 500 companies.
 
About our client
 
Our client is a global shared service centre providing finance, investments, contact centre, information technology, and underwriting, actuarial, administrative and marketing services to companies around the world. They are a leading financial services group who puts customers’ needs first by providing the right solutions on areas such as insurance, financial advice and wealth and asset management. 
 
With the company’s global headquarters in Canada and principal operations in Asia and the United States, they have served customers for more than 100 years and currently employs more than 35,000 resources. They aim to attract, develop and retain a diverse workforce and to foster an inclusive work environment that embraces the strength of cultures and individuals.â¯
 
We're hiring!
 
CUSTOMER SERVICE REPRESENTATIVE
 
Role Responsibilities:
  • Answer inbound calls from customers
  • Facilitate outbound phone calls for follow up and updating customers
  • Document all calls handled accurately
  • Guarantee departmental metrics are met by adhering to key standards in contact rates and handling procedures
  • Produce positive customer experience by effectively answering inquiries and handling problem solving scenarios
  • Redirect/Transfer calls to the correct department for better transition and service
Qualifications:
  • Graduate of any Bachelor's Degree/completed at least 2 years of college
  • At least 1 year of relevant work experience
  • Excellent English communication skills
  • Strong customer service orientation
  • Adaptable, collaborative and solution-focused
  • Amenable to work on shifting schedules
  • Open to work in Mactan Newtown, Lapu-Lapu City


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