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Dreamscape Networks Inc.

Apply as Universal Trainer and get a chance to earn Competitive Salary+Allowances+ Bonuses!

Dreamscape Networks Inc.

With business certificates
Established in 2000 | 501-1000 employees
11th Floor, PHILAM Building, Cebu Business Park, Luz, Cebu City, Cebu
Posted on : October 21, 2020
Job ID : 365308

Video Profile


Details

Our Vision:

Providing simple, innovative and affordable online solutions that change lives.
 
Our Mission:

To help customers achieve their online goals by delivering innovative, user friendly and intuitive, technology driven solutions to become the worlds most trusted and affordable online solutions provider, all backed by Best in World service.

Dreamscape Networks is Australia’s and Singapore’s #1 Domain and Website Hosting provider with a clear goal to be Australia’s and South East Asia’s #1 Online Solutions Provider. We are rapidly expanding into new high growth markets providing technology solutions to help our customers establish, build, maintain and grow their online presence. The Digital transformation is happening right now, so get on board!
 
UNIVERSAL TRAINER
 
Responsibilities:
  • Designs, plans, organizes, or directs orientation and training programs for employees to strengthen their interpersonal, communication, and soft skills
  • Develops various role-playing activities that allow participants to realize their shortcomings and take action to correct them
  • Trains employees with billing processes and tools that will be used for their job
  • Does further troubleshooting to help agents reach their maximum potential
  • Creates appropriate learning materials for instructional purposes
  • Assesses the weaknesses and strengths of individuals and customizes trainings as needed
  • Conducts refresher trainings to tenured agents for long-term improvement of employees’ skills enabling them to fulfill their potential within the company 
  • Conducts Training Need Analysis (TNA), performance development, and other training related strategies
  • Takes supervisory/complaints, queries or calls, provided that Customer Care Specialists already tried to take the call and exhausted all resources
  • Escalates unresolved cases to the appropriate department efficiently
  • Performs adhoc tasks/projects as the need arises
  • Participates in calibrations actively to ensure consistent scoring and feedback delivery approach
Qualifications:
  • Must be a college graduate of any 4-year course
  • Must have experience in teaching, training, and other instructional roles
  • Must have strong knowledge in MS Office applications (MS Word, Excel, PowerPoint, Visio)
  • Must have knowledge in Training Needs Analysis, Gap Analysis, Performance Development, planning and other training-related strategies
  • Must have excellent presentation skills and ability to relate and get the best out of people
  • Must have excellent verbal and written communication skills
  • Must have high comprehension and great analytical skills
  • Must have strong organizational and team management skill
  • Must have good interpersonal skills
  • Must have the ability to develop modules, infodocs and handouts
  • Must have the ability to train, mentor, motivate, and coach people

How to Apply

ONLINE RECRUITMENT

Dreamscape Networks Recruitment FAQs!

Are you hiring?
Yes, We have available positions for you!

Do you accept walk-in applicants?
As of now, your safety is our utmost priority. Hence, the recruitment process will be done at the comfort of your homes.
 
How do I apply?
Send your resume or CV to [email protected] and our recruitment team will get in touch with you.

What are your vacancies?
Visit our FB page (DREAMSCAPENETWORKS INC. – CEBU CAREERS) for the list of open positions.

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