Are you in Data Mode?
CEBU
ADVERTISEMENT

Job Category

All (1035)
Others (3)

Cities

Balamban (1)
Carmen (1)
Cebu City (618)
Cordova (4)
Liloan (6)
Mandaue City (171)
Medellin (1)
Moalboal (1)
Field Work (10)

Job Level

OJT (7)
2 to 4 Years (300)
5+ Years (81)



Amazon Operation Services Philippines, Inc.

We are Looking for FRESH Graduates! Be Part of AMAZON as a Seasonal Customer Service Associate!

Amazon Operation Services Philippines, Inc.

With business certificates
Established in 1995 | 1001-5000 employees
Mezzanine Hall, PhilAm Life Center, (Fronting Rustan's) Cebu Business Park, Cebu City, Cebu
Total vacancies for this job title : Over 200
Posted on : October 01, 2020
Job ID : 365444

Video Profile


Details

Job Description
 
An Amazon Customer Service Associate is a critical part of our mission to deliver timely, accurate and professional customer service to all Amazon customers.  This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems.  Associates communicate with customers primarily through mail, chat and phone and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast-paced environment. 
 
Qualifications:
  • No experience required for - SHS Graduate, College Graduate, Completed 2 years in college
  • 1 year customer service experience required for HS Graduate (old curriculum), Less than 2 years in college, ALS Graduate
Communication Skills:
  • Excellent communication skills (written and verbal)
  • Ability to communicate correctly and clearly with all customers
  • Good comprehension skills – ability to clearly understand and state the issues customers present
  • Ability to concentrate – follow customers issues without distraction to resolution
  • Good composition skills – ability to compose a grammatically correct, concise, and accurate written response
Computer Knowledge/Skills:
  • Ability to use a desktop computer system
  • Excellent typing skills
  • Demonstrates an ability to successfully navigate websites
  • Ability to successfully adapt to changes in the work environment
Customer Focus:
  • Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment
  • Ability to determine customer needs and provide appropriate solutions
  • Flexible with the working schedule; may be expected to work weekends, holidays and events
  • Ability to work overtime as required by business - as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season
Problem Solving Skills:
  • Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned
  • Ability to approach problems logically and rationally
  • Qualified candidates will be comfortable in a multi-tasking, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service
Additional Information
  • This is not for a work from home set-up
  • Applicants who will pass are for pooling.
 
About Amazon.com

“Many of the problems we face have no textbook solution, and so we-happily-invent new ones.”  – Jeff Bezos
 
Amazon.com – a place where builders can build. We hire the world's brightest minds and offer them an environment in which they can invent and innovate to improve the experience for our customers. A Fortune 100 company based in Seattle, Washington, Amazon is the global leader in e-commerce. Amazon offers everything from books and electronics to apparel and diamond jewelry. We operate sites in Australia, Brazil, Canada, China, France, Germany, India, Italy, Japan, Mexico, Netherlands, Spain, United Kingdom and United States, and maintain dozens of fulfillment centers around the world which encompass more than 26 million square feet. 

Technological innovation drives the growth of Amazon, offering our customers more selection, convenient shopping, and low prices. Amazon Web Services provides developers and small to large businesses access to the horizontally scalable state of the art cloud infrastructure like S3, EC2, AMI, CloudFront and SimpleDB, that powers Amazon.com. Developers can build any type of business on Amazon Web Services and scale their application with growing business needs. 

We want you to help share and shape our mission to be Earth's most customer-centric company. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of invention that is part of our DNA. We do this every day by inventing elegant and simple solutions to complex technical and business problems. We're making history and the good news is that we've only just begun.


Applications for this job are now closed.
Click here to view similar jobs.