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Fusion BPO Services Phils. Inc.

Established in 2007 | 1001-5000 employees
7th Floor, Robinson's Cybergate Cebu,Fuente Osmeña, Don Gil Garcia St., Cebu City, Cebu
Posted on : October 08, 2020
Job ID : 365492


Imagine yourself going to work with one thing on your mind: that you will be reporting to the Director of Client Services and in that capacity, you will develop strategic functional programs, manage cross-functional reporting of key initiatives, organize attendance of executive leadership for key QBR or in-person client meetings, and support the launching of key strategic initiatives in the organization. As you tackle your new tasks for the day, you know that it will lead to one thing: that your role is crucial when it comes to having successful client services operations for Fusion BPO Services through the design of client facing initiatives, structuring and scheduling strategic review sessions and driving the development of the client services team through training programs, organizational sessions and onboarding of new members as we grow the team. 
These tasks are subject to change depending on the nature of service of the division/department or business direction. 
  • Identify client high-level requirements (HLR) (resources, equipment, skills, etc.) and collaborate with other departments (projections) for new request, changed requests, and termination of service. 
  • Understand client’s business direction, pillars, and success definition on both B2C and B2B fronts to align Fusion’s internal strategies with the former’s strategies. 
  • Plan, organize, and collaborate with other departments to ensure client request delivery. 
  • Facilitate and monitor on-going and pre-boarding deliverables to clients.
  • Communicate processes to ensure compliance to the policies and procedures in meeting client requirements at specific time. 
  • Adhere and/or recommend modifications on the service level agreement for communications with the client (for change requests process management). 
  • College graduate of courses in Management and/or related disciplines 
  • At least 5 years management experience in the BPO-IT sector 
  • Outstanding interpersonal and English communication skills: Verbal and Written

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