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Accenture

Team Leads (Voice)

Accenture

With business certificates
Established in 1989 | 5001-10,000 employees
Cebu City, Cebu
Total vacancies for this job title : Over 10
Posted on : September 14, 2020
Job ID : 365572

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Be You, Lead the New at Accenture.
Work where you’re inspired to explore your passions, where your talents are nurtured and cultivated. Innovate with leading-edge technologies on some of the coolest projects you can imagine. And get the tools you need to keep learning and growing so you stay continually ahead of the game while making a difference in the world.
 
What are some of the benefits available for Accenture employees?
 
We offer our people a “Total Rewards” package that includes competitive and performance-based compensation, professional development opportunities and market-relevant benefits that go beyond the basic salary.
 
What we offer:
  • Health Insurance (HMO) & Life Insurance coverage from day 1 of employment
  • Expanded maternity leave up to 120 days*
  • Expanded paternity leave up to 30 days*
  • Employee Stock Purchase Plan
  • Loyalty and Christmas Gift
  • Inclusion and Diversity Benefits
  • Night Differential
  • Allowances
  • Car and Housing Plan
  • Company-sponsored trainings, upskilling, and certification
  • Flexible Working Arrangements
  • Healthy and Encouraging Work Environment
*Terms and conditions apply
 
TEAM LEADS (VOICE)
 
Qualifications:
  • Graduate of any bachelor’s degree
  • At least 2 years supervisory experience in a BPO industry
  • Must have experience in handling customer service teams, demand management and operations management
  • Must have experience in reports and analytics
  • Strong problem-solving, project management, multi-tasking, organizational, and leadership skills
  • Good English communication skills in both oral and written
  • Willing to work on a shifting schedule and on holidays as needed
Responsibilities:
  • Manage day-to-day operations and is responsible in monitoring, tracking and reporting offshore team’s performance versus agreed SLA to client and engagement leads
  • Conduct RCA to identify drivers impacting performance
  • Work closely with Quality and Training team to improve team performance
  • Manage client expectations and understanding of the contractual and commercial requirements for their area of responsibility
  • Provide and implements business-focused solutions in fulfillment of contractual obligations
 
Accenture’s culture of equality nurtures innovation. We are committed to achieving a gender balanced workforce by 2025. Be part of the future workforce. Join us!  
 
Inclusion and diversity are fundamental to Accenture’s culture and core values. This is key to our innovative, collaborative and high-energy work environment. Having a diverse, gender balanced workforce with different capabilities, perspectives, and experiences is the Accenture Way.
 
Who we are?
 
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. We help organizations maximize their performance and achieve their vision. We develop and implement technology solutions to improve our clients’ productivity and efficiency — and may run parts of their operations on their behalf. Ultimately, we enable our clients to become high-performance businesses and governments. With approximately 442,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives.
 
For more information about our company, visit our website: https://www.accenture.com/ph-en


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