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24-7 Intouch

Cebu | Up to 23K | Apply for our Work From Home Technical Program!

24-7 Intouch

Established in 2000 | 501-1000 employees
Work From Home, Cebu
Total vacancies for this job title : Over 50
Posted on : October 20, 2020
Job ID : 366279

Video Profile


Overview of Position 
The Customer Service Representative will provide customer service for electronic products such as High-definition Consumer goods, Smartphones, Tablets & Home Automation Devices. The CSR will also provide technical assistance through web-chat and email-based communication tools.
Essential Functions
  • Providing timely resolution to customer queries and complaints in a professional manner and in accordance to established guidelines
  • Troubleshooting and resolving customer service issues and schedule field service calls when necessary
  • Retaining customers and preventing from disconnecting services, repair and respond to diverse types of inquiries
  • Documenting customer transactions accurately and in-time in related customer and business tools
  • Collaborating with team members and cross functional teams as per the business need
  • An obligation to deliver exceptional  customer service
  • Receive inbound chats to gather and verify required information and do utmost within their power to solve customer problems
  • Actively listen to the customer, and  show empathy and patience
  • Provide information to the client and place appropriate notes in system indicating exactly what action was taken or needs to be taken
  • Ensure policies and procedures are followed on all calls
  • Maintain thorough knowledge of systems so that information can be researched and proper information is given to customer
  • Learn and retain a thorough working knowledge of all existing and new process and procedures
  • Achieve assigned Key Performance Indicators – e.g. Call Handle Time, Quality, CSAT & DSAT
  • Attend Team Meetings/additional training sessions as scheduled
  • Performs other duties as assigned
Minimum Qualifications
  • With at least 1 year of technical background
  • Has 15 Mbps of stable wired internet connection at home
  • Above average communication skills
Interested candidates may visit our site or submit an application by clicking the APPLY Button.

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