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CEBU



Accenture

UK Telco Customer Service Chat Support | Get 30K Signing Bonus + Monthly Incentives- Cebu

Accenture

With business certificates
Established in 1989 | 5001-10,000 employees
Outside Misamis Occidental
Posted on : September 28, 2020
Job ID : 366296

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Details

Be You, Lead the New at Accenture.
Work where you’re inspired to explore your passions, where your talents are nurtured and cultivated. Innovate with leading-edge technologies on some of the coolest projects you can imagine. And get the tools you need to keep learning and growing so you stay continually ahead of the game while making a difference in the world.
 
What are some of the benefits available for Accenture employees?
 
We offer our people a “Total Rewards” package that includes competitive and performance-based compensation, professional development opportunities and market-relevant benefits that go beyond the basic salary.
 
What we offer:
  • Health Insurance (HMO) & Life Insurance coverage from day 1 of employment
  • Expanded maternity leave up to 120 days*
  • Expanded paternity leave up to 30 days*
  • Employee Stock Purchase Plan
  • Loyalty and Christmas Gift
  • Inclusion and Diversity Benefits
  • Night Differential
  • Allowances
  • Car and Housing Plan
  • Company-sponsored trainings, upskilling, and certification
  • Flexible Working Arrangements
  • Healthy and Encouraging Work Environment
*Terms and conditions apply
 
Chat Support Representatives
 
Qualifications:
  • Graduate of any Bachelor's Degree 
  • Undergraduates with relevant work experience are welcome to apply 
  • Excellent Written English communication skills 
  • Preferably with BPO experience
  • Typing speed of at least 35 words in a minute
  • Willing to work on holidays, weekends, shifting schedules and extended working hours
Responsibilities:
  • Deliver excellent customer service to internal and external customers, adhering to current SLA’s, targets, quality procedures and standards
  • Handling customer escalation by objection handling technique and bring the complaint to a closure with appropriate resolution as per process
  • To ensure accurate and timely completion of activity in line with agreed delivery targets set by line management
  • Appropriate and timely escalation of information, which influences, prevents or impacts services and/or data quality to line management
  • Recognized educational qualifications or time experience commensurate with the role and responsibilities
  • Computer knowledge with intermediate to advanced experience with Windows & MS office software (Word & Excel).
  • Excellent verbal and written communication skills
Ability to interpret and correctly action documented processes
 
Accenture’s culture of equality nurtures innovation. We are committed to achieving a gender balanced workforce by 2025. Be part of the future workforce. Join us!  
 
Inclusion and diversity are fundamental to Accenture’s culture and core values. This is key to our innovative, collaborative and high-energy work environment. Having a diverse, gender balanced workforce with different capabilities, perspectives, and experiences is the Accenture Way.
 
Who we are?
 
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. We help organizations maximize their performance and achieve their vision. We develop and implement technology solutions to improve our clients’ productivity and efficiency — and may run parts of their operations on their behalf. Ultimately, we enable our clients to become high-performance businesses and governments. With approximately 442,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives.
 
For more information about Accenture Careers in Cebu, visit our website at careers.accenture.com/cebu.


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