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CEBU



Continuum Global Solutions

Operations Supervisor (BPO) - Voice

Continuum Global Solutions

Established in 2019 | 501-1000 employees
Skyrise Alpha Building - Samar Loop, Mabolo, Cebu City, Cebu
Posted on : October 06, 2020
Job ID : 366407

Details

Do you have 2+ years of BPO/call center experience with a desire to grow professionally? We have an immediate opening for an Operations Supervisor, to support a new account in Cebu. If you are ready to take your BPO career to the next level, don't miss this great opportunity - APPLY TODAY!
 
ESSENTIAL FUNCTIONS
  • Direct supervison of a customer service team that respond to request for support via phone, chat or e-mail
  • Hire, train and coach staff in standard policies, procedures, and best practices.
  • Identify opportunities for operational improvements and recommend/implement solutions.
  • Monitor and motivate staff including delivering performance appraisal and corrective action
  • Serve as first point of contact for all employee related issues
  • Contribute to the development of processes and procedures.
  • Prepare reports and analyze data to assist management as they determine call center goals.
  • Work with other supervisors and management team members to support agents and maximize customer satisfaction.
PERKS & BENEFITS
  • Salary Range: 350,000 - 550,000 (based on experience)
  • Performance Based Incentive Plan
  • Stable Full-Time Employment
  • Up to 29 Days Paid for Vacation, Sick, and Emergencies
  • Life Insurance & Other Company Benefits
  • Fun, Casual Work Environment
REQUIRED EDUCATION AND EXPERIENCE
  • 2+ Years of Call Center Experience
  • Must have experience supporting to US clients
  • Supervisory experience in a call center environment (preferred)
  • Extremely competent with verbal and written English communication skills
  • Thrives in a fast pace client driven environment
  • Willingness to work onsite


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