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Alorica Philippines, Inc.

Product Trainer | TELCO Account | Cebu

Alorica Philippines, Inc.

Established in 1999 | 10,000+ employees
4th Floor Skyrise Building 1 IT Park, Apas, Cebu City, Cebu
Total vacancies for this job title : 10
Posted on : October 01, 2020
Job ID : 366484

Video Profile


Join us now and be a Product Trainer (TELCO) at Alorica Cebu! 
  • Minimum of 2 years university and 2 years work experience or Bachelor’s Degree in Education, Communications or related field required
  • Minimum of 1-3 years of experience in call center operations and/or prior experience in customer service and training experience in a service industry required; BPO/call center experienced preferred.
  • Responsible for the delivery of consistent high quality client training programs through embracing the Company’s training methodology.
  • Facilitate aligning to the training approach and adheres to the Company’s onboarding, New Hire Training, and A-Bay playbook standards.
  • Supervise agents through training classes and A-Bay and assists in the successful integration of agents into Operations. Manages policy and procedure concerns through administration of corrective action up to and including termination.
  • Oversee agent performance management by evaluating performance and delivering Coaching for Results (CFR) coaching in New Hire Training and A-Bay. Appropriately document agent performance through maintenance of communication logs noting progress, assessment scores, etc.
  • Responsible for administering training surveys at the end of New Hire Training and A-Bay to measure and report on effectiveness of training and agent preparedness; receives feedback and continuously improves upon training delivery.
  • Assesses training needs and learning styles and customizes training approach to be the most effective based upon the audience and training content. Utilizes and/or designs role play scenarios to drive job simulation practice.
  • Comply & participate in the Company’s Trainer Coaching and Development Program and completes action plans created to focus on trainer performance improvement & grow job skills.
  • Evaluate and recommend training content improvement
  • Provides additional one-on-one training and coaching support to agents that need additional focus.
  • Prepare training reports for Training and Operations to record training milestones and progress, as required.
  • Responsible for obtaining and/or maintaining all relevant certifications to perform job.  Participates in ongoing Trainer skill development by attending training classes and participating in ongoing coaching sessions.
  • Excellent interpersonal, written, and oral communication skills.
  • Proficient personal computer skills including Microsoft Office including Excel, PowerPoint, and Access.
  • Must possess strong problem solving skills.
  • Strong coaching and motivating skills.
  • Knowledge of adult learning theories a plus.
  • Ability to analyze training needs to identify deficiencies and foster a learning environment that promotes continuous improvement.
  • Ability to lead both new and experienced employees to perform their duties.
  • Ability to work in a team fostered environment.
  • Ability to prioritize and organize work in a multitasked environment.
  • Ability to adapt to a flexible schedule.
  • Ability to maintain the highest level of confidentiality.
Cebu Site: 4th Floor Skyrise Building 1 IT Park, Apas Cebu City Philippines
For more information about Alorica, visit our website:

How to Apply

Submit your application online and we'll call you for an interview. You may get an invite from our team to go on-site to continue the application process.
Send your resume and application letter to the following address: Alorica Philippines, Inc. 4th Floor Skyrise Building 1 IT Park, Apas Cebu City


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