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Legato Health Technologies, Phils., Inc.

Inhouse Customer Care Representative - HMO + 2 Dependents on Day 1

Legato Health Technologies, Phils., Inc.

With business certificates
Established in 2019 | 1001-5000 employees
One Fintech, Megaworld Blvd, Mandurriao, Airport, Iloilo City, Iloilo
Total vacancies for this job title : Over 30
Posted on : October 09, 2020
Job ID : 366868

Details

INHOUSE CUSTOMER CARE REPRESENTATIVE
 
We're looking for fresh talents for the healthcare information management industry. Someone who wants to make a difference, and be part of something big, something that improves lives. If this sounds like your story, we are a match.
 
What you can look forward to:
  • Competitive Compensation and Benefits package
  • Quarterly Incentive Program*, computed as % from annual gross compensation
  • Premium HMO Coverage, covering employee + up to 2 dependents on Day 1 of employment
  • Vacation and sick leaves with annual conversion*
  • Weekends off fixed night shift schedule for most lines of businesses
  • Retirement package eligibility depending on tenure of employment
Responsibilities:
 
As a member of the Call Center team, you’ll handle customer service calls from doctors, nurses, hospitals, and other health care providers. Providing quotes on member eligibility, explaining medical and/or dental benefits, and checking claims status are just a few of the ways you’ll assist our customers
  • Responds to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.
  • Analyzes problems and provides information/solutions.
  • Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database.
  • Thoroughly documents inquiry outcomes for accurate tracking and analysis.
  • Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.
  • Researches and analyzes data to address operational challenges and customer service issues.
  • Provides external and internal customers with requested information.
  • Under immediate supervision, receives and places follow-up telephone calls / e-mails to answer customer questions that are routine in nature.
  • Uses computerized systems for tracking, information gathering and troubleshooting.
  • Requires limited knowledge of company services, products, insurance benefits, provider contracts and claims.
  • Seeks, understands and responds to the needs and expectations of internal and external customers.
Qualifications:
  • Requires strong oral, written and interpersonal English communication skills, problem-solving skills, facilitation skills, and analytical skills.
  • Previous BPO / contact center experience in a voice account is an advantage, but NOT REQUIRED (healthcare program experience is preferred). Experienced candidates may qualify for higher job levels of the same job profile / line of work.
  • At least high school graduates for those with previous BPO contact center experience, otherwise must be a graduate of any 4-year course. Fresh graduates / entry-level candidates interested to explore a career in the healthcare information management industry are encouraged to apply.
  • Willing to work at Iloilo City, Iloilo in shifting schedules (including night / US-time shifts).
To expedite the process of your application, please have your government numbers / IDs ready (SSS, Tin, Philhealth, Pagibig) and NBI Clearance. 
 
Questions? Chat with us via Facebook Messenger at m.me/LegatohealthPH or send an SMS at 0917-6LEGATO
 
About Legato PH
 
Legato Health Technologies Philippines is an Anthem company. Established in December 2018, Legato Philippines is an independent services provider to the Anthem companies with the purpose of leveraging global scale and executional expertise to transform health care management services as a GIC (Global In-house Center)
 
We are committed to transforming health care through operational excellence. We develop the technology, solutions and programs that give consumers greater access to care, while working with providers to ensure a quality health care experience for consumers.
 
Legato Health Technologies Philippines is a place for skilled and compassionate individuals, who share our goal to make a difference. We apply service excellence through handling inquiries and medical concerns. We provide Call Center, Clinical, and Applied Health IT services, led by our seasoned and visionary leadership team who is dedicated to outstanding customer service. Our work environment reflects the services we provide. We champion collaboration and innovation to drive our employees to deliver the best care.

How to Apply

Send your application with updated resume via email to [email protected] with subject Mynimo Application for Customer Care Representative.

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