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Synchrony Global Services Philippines Inc.

Customer Service Representative | Financial Account

Synchrony Global Services Philippines Inc.

With business certificates
Established in 2017 | 1001-5000 employees
Cebu Business Park, Luz, Cebu City, Cebu
Total vacancies for this job title : Over 50
Posted on : October 18, 2020
Job ID : 367309

Video Profile


 • Be part of #1 Certified Great Place to Work Company in the Philippines 
 • Competitive Salary Package
 • To Start ASAP
Job Description:
Role Summary/Purpose:
  • Answer inbound calls from stores and customers regarding all facets of Client Credit Card(s);
  • Resolve credit inquiries on new accounts;  
  • Make use of problem solving/decision making skills to achieve the highest level of customer satisfaction;
  • Utilize professional techniques to generate additional revenue via retail, credit, and/or product marketing;
  • Comply with over-all call quality standards;
  • Adhere to Schedule and Time on System, follow Company Rules and Policies, especially on Time and Attendance.
Qualifications/ Eligibility Requirements:
  • Completed at least 2nd year in College (with no back subjects) or 2-year Associate course
  • Excellent English Verbal and written Communication Skills
  • Amenable in Temporary Work from Home Setup
  • Willing to work on a shifting schedule, particularly in night and graveyard shift; work on holidays and weekends.
  • Must have at least 20 MBP speed internet plan (wired)
  • Must have a conducive workspace at home.
  • Ability and willingness to recognize, deliver on card service sales opportunities
  • Should be Customer Service Centric and with effective Relationship Building skills, demonstrates affinity for building and maintaining rapport with client and customers
  • Ability to perform in a fast-paced environment and adaptable to change. Flexibility and adaptability to meet business needs.
  • Must have knowledge on basic Computers skills.  
  • Professional Phone etiquettes and ability to work with a Team
  • Must be willing to take drug test, submit to background investigation adn submit fingerprints as part of the selection process.
  • Must have legal authorization to work in the Philippines is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
For more information about our company, visit our website:

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