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24-7 Intouch

Work From Home Technical Support to Start this November 2! Apply and earn up to 23k! Cebu Based

PHP 17,000 - 23,000 per month

24-7 Intouch

Established in 2000 | 501-1000 employees
12 Floor Montage Building Archbishop Reyes Ave., Cebu City, Cebu
Posted on : October 29, 2020
Job ID : 367443

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Work From Home Technical Support to Start this November 2! Apply and earn up to 23k! Cebu Based
Overview of Position 
The Customer Service Representative will provide customer service for electronic products such as High-definition Consumer goods, Smartphones, Tablets & Home Automation Devices. The CSR will also provide technical assistance through web-chat and email-based communication tools.
Essential Functions
  • Providing timely resolution to customer queries and complaints in a professional manner and in accordance to established guidelines
  • Troubleshooting and resolving customer service issues and schedule field service calls when necessary
  • Retaining customers and preventing from disconnecting services, repair and respond to diverse types of inquiries
  • Documenting customer transactions accurately and in-time in related customer and business tools
  • Collaborating with team members and cross functional teams as per the business need
  • An obligation to deliver exceptional  customer service
  • Receive inbound chats to gather and verify required information and do utmost within their power to solve customer problems
  • Actively listen to the customer, and  show empathy and patience
  • Provide information to the client and place appropriate notes in system indicating exactly what action was taken or needs to be taken
  • Ensure policies and procedures are followed on all calls
  • Maintain thorough knowledge of systems so that information can be researched and proper information is given to customer
  • Learn and retain a thorough working knowledge of all existing and new process and procedures
  • Achieve assigned Key Performance Indicators – e.g. Call Handle Time, Quality, CSAT & DSAT
  • Attend Team Meetings/additional training sessions as scheduled
  • Performs other duties as assigned
Minimum Qualifications
  • With at least 1 year of technical background
  • Has 15 Mbps of stable wired internet connection at home
  • Above average communication skills
  • Located at Cebu City only

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