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Firstsource Solutions Limited

HR Specialist- Employee Relations

Firstsource Solutions Limited

With business certificates
Established in 2001 | 10,000+ employees
3rd Floor, Skyrise 1, IT Park, Cebu City, Cebu
Total vacancies for this job title : 2
Posted on : October 26, 2020
Job ID : 367747

Video Profile


Client Profile:
Firstsource has over 100 customers across the globe, including Fortune 500 and FTSE 100 companies. Our endeavour is to create and extend superior business value for our customers by identifying, simplifying and operating the right business processes
Job Description:
  • Conduct Reward and Recognition activities and motivation across the floor.
  • Assist the floor in activities where EE & R intervention is required.
  • Timely execution of ESAT/Dipstick &Surveys and carry out required action in identified areas.
  • Drive Corporate Social Responsibility initiatives.
  • Meet with the employees and Teams at regular intervals to understand their concerns and to apprise them of any HR updates - skip level meetings and One-on-ones.
  • Handle grievances as per policy and in consultation with manager
  • Drive fun activities in the process on weekly, monthly and event basis
  • Ensure timely communication/execution/completion of Performance Management Process (annually and bi-annually).
  • Facilitation and timely execution Internal Job Postings (Lateral)
  • Complete the exit formalities for resigned employees
  • Adherence to laid-down process w.r.t. confirmations/ leave/ other statutory requirements
  • Comes up with creative solutions to tackle issues and concerns facing operations.
  • Adhere to other productivity enhancing initiatives
  • Ensure employees maintain professional decorum by adhering to company laid COC and
  • Handle discipline and performance documentation/memos/warnings as required by the business for the employees
  • Graduate of Psychology
  • Atleast 1-2 years of HREE experience
  • Open to work in BPO set-up (Work from Office)
  • Good interpersonal and employee relations skills with positive attitude
  • Ability to work under pressure
  • Ability to demonstrate the financial aspects in HR
  • Ability to deliver on time and as per specifications
  • Work from office

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