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Collabera Technologies Private Limited, Inc.

WFH Call Center Agents

Collabera Technologies Private Limited, Inc.

With business certificates
Established in 1991 | 1001-5000 employees
Work From Home, Metro Manila
Posted on : October 27, 2020
Job ID : 367773

Details

We are looking for WFH  Call Center Agent
 
Qualifications:
  • 0-1-year Cust Service experience
  • Good computer skills / Good data entry or encoding skills / Good problem-solving and analytical skills / Good verbal and written communication skills/Good Customer Service Skills
Responsibilities:
  • Manage employee inquiries that come in via video calls
  • Take customer calls and provide accurate, satisfactory answers to their queries and concerns
  • De-escalate situations involving dissatisfied customers, offering patient assistance and support
  • Call clients and customers to inform them about the company's new products, services and policies
  • Guide callers through troubleshooting, navigating the company site or using the products or services
  • Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items
  • Collaborate with other call center professionals to improve customer service
  • Help to train new employees and inform them about the company's customer management policies
Skills:
  • Empathy to manage sensitive situations and unsatisfied customers (Both)
  • Able to guide and monitor customers through a step by step process, following specific scripts and providing detailed instructions.
Other requirements:
  • Willing to be on video calls for extended periods of time (20 mins approx.) during the entire shift. (Comply with professional dress code and appropriate working space)
  • Flexibility to work on different rotating shifts between 4 AM and 11 PM, including weekends.
  • Access to reliable internet connection at home


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