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Select VoiceCom

Now Hiring Email Support Agents (Customer Retention Account) - Earn up to 25K Monthly!

Select VoiceCom

With business certificates
Established in 2014 | 51-200 employees
Home-based
Total vacancies for this job title : 5
Posted on : January 15, 2021
Job ID : 368741

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Details

Executive Boutique is an American and Australian owned company providing BPO services from its offices in Cebu IT Park. We recently celebrated our 12th Anniversary. While our main goal is to provide first class service to all of our clients, this is directly linked to our goal of providing a great work environment that our employees can be proud of. We want all of our employees to proudly say “I work at Executive Boutique and think it’s a great place to work!”.  The owners and managers at EB care about their employees and listen to their feedback. All of our company decisions take into account how they will affect our employees and what we can do to make it beneficial for our employees.  

If you are considering a move from your current job or want to build a new career with an opportunity to learn and grow, then we urge you to apply at Executive Boutique today and join the growing EB family. You won’t regret it!  
 
Checkout our Facebook page www.facebook.com/EBCallCenter
 
Select VoiceCom is an affiliate of Executive Boutique Call Center and is currently looking for:
 
Email Support Agents (Customer Retention Account) - Earn up to 25K Monthly + 15K Signing Bonus!
 
What we offer:
 
Apply now and get Php 15,000 signing bonus!
  • Starting salary package of up to Php25,000*
  • Temporary work-from-home setup (after passing training)
*includes allowances and other bonuses
 
Plus the following benefits:
  • Medical / Dental coverage (HMO)
  • Cash incentives of (Php5,000) for successfully referring your friends and relatives to join EB/SVC
  • Career development
  • Life insurance program
  • Vacation and family leave programs
  • Annual salary increase based on performance
  • Quarterly team outing
  • Free flowing coffee and hot chocolate
  • Family atmosphere
  • Cozy sleeping lounge and canteen plus entertainment area
  • Great offices in IT park with outdoor private terrace overlooking Cebu City
About the account:
 
This is a newspaper company located in New York City, and is looking into expanding operations in the Philippines for customer support.
 
Heed their call:
 
"Join us, if you are enthusiastic about spreading the Truth and Tradition. We are looking for self-motivated Retention Specialists that align with our core values and mission statement to join our call center team, handling inbound/outbound subscription calls. If you have a contagious personality, a desire to engage in meaningful conversation, the ability to think critically and on-your-feet in the moment, and a passion for genuinely helping others, we want to hear from you."
 
Responsibilities:
  • Answer customer inquiries regarding subscriptions
  • Attend to billing concerns
  • Retain subscriptions of customers
  • Resolve billing disputes
Desired skills & knowledge:
  • Must have at least year of Customer Service experience and 1 year of Sales and Retention background
  • Must have at least 1 year of Email Support experience
  • Previous experience with subscription service industry is an advantage
  • English speaking skills close to native level, minimal to no accent
  • Adherent to SOP and KPIs and must be able to multitask
  • Must have a high degree of professional ethics, integrity and a team player
  • Understanding of the American consumers’ mentality is a plus
  • Supports the mission of “Truth & Tradition"
  • Strong customer service skills
  • Energetic, fun and confident personality
  • Willing to work full-time night shift
  • Amenable to shifting schedules and work on weekends
  • Must be willing to attend training on-site

How to Apply

Interested candidates may send an updated copy of their resume to [email protected].
 
We are only accepting online applications for now. Shortlisted candidates will receive a phone call between 10AM-7PM (Mondays-Fridays) for an interview within 1-3 working days.

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