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Mandarin Bilingual Agents for Global Electronic Signature Account (Pooling Only)

Company Confidential

With business certificates
Established in 1997 | 5001-10,000 employees
Cebu City, Cebu
Posted on : November 13, 2020
Job ID : 368744

Details

Mandarin Bilingual Agents for Global Electronic Signature Account (Pooling Only)
 
Job Description:
 
As a Mandarin Bilingual Agent, you are expected to provide professional and efficient customer support via phone, email and/or chat.
 
Responsibilities:
  • Accept inbound calls and handle customer's product/service inquiries and concerns
  • Demonstrate a strong customer service orientation and takes responsibility for follow-up to ensure customer's needs and expectations are met
  • Determine appropriate action to be taken on customer's behalf on prescribed resolution procedures
Qualifications:
  • At least High School/Senior High School Graduate
  • Can speak, read and write in Mandarin
  • Speak and understand English
  • Willing to work on shifting/night schedule
  • Willing to work in Cebu City
  • Flexible in both work-at-home or onsite employment setup


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