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JPMorgan Chase & Co. - Cebu & Manila Operations

Customer Service Specialist - Cebu - 210044281

JPMorgan Chase & Co. - Cebu & Manila Operations

With business certificates
Established in 1961 | 5001-10,000 employees
Cebu City, Cebu
Total vacancies for this job title : 1
Posted on : November 20, 2020
Job ID : 369229

Details

The Customer Service Specialist is responsible for providing outstanding service to our customers by providing timely resolutions to their queries.  They will correspond with our customers through inbound/outbound calls regarding transactions on their accounts such as payments, loans, charges/fees, interest rates, rewards and other issues.
 
Our Fraud, Claims & Disputes group ensures our customers receive the best fraud detection and protection in the industry.  Whether this involves credit card, debit card, and/or deposit accounts, our operational strategies are aimed at mitigating fraud losses to the Bank and our customers.
 
Minimum Qualifications
  • Must be willing to work in an environment that requires 100% phone-based customer interaction
  • Proficiency with basic computer functions including mouse and keyboard usage, launching applications, conducting searches on the Internet, and maneuvering in a Windows-based environment strongly preferred
  • Completed at least 2 years in college or,
  • High school graduate with 1 year customer-interfacing work experience or,
  • Completed a 2-year vocational/certificate course with 1 year customer-interfacing work experience


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