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IT Operations Assistant Manager - Temporary Work From Home

Southeastasia Retail Inc.

With business certificates
Established in 2018 | 51-200 employees
The Bonifacio Prime Bldg., Unit 1802 20th Corporate Drive McKinley Business Park, BGC, Taguig, Metro Manila
Total vacancies for this job title : 1
Posted on : December 01, 2020
Job ID : 369858

Details

SOUTHEASTASIA RETAIL INC.
 
Is currently looking for:
 
IT OPERATIONS ASSISTANT MANAGER
 
Job Description:
 
SnapMart is Philippines' fastest growing and leading online grocery platform, offering tailored solutions for its partners to provide our customers with an unparalleled selection of fresh food, household essentials delivered to your door in the 2-hour delivery window of your choice. With offices in Metro Manila and in Ho Chi Minh City, we are looking for superstars to join now our customer-employee-technology and data-driven family!
 
The opportunity:
 
The IT Operations Management Team provides end to end support to SnapMart team ensuring delivery of consistent system quality service across the organization. We are seeking for IT Ops Officer to contribute towards the success of our technology processes and initiatives.
 
This is a fantastic opportunity for someone with a genuine passion for a technology and solving problems and to develop your experience in customer focused environment.
 
You are great at:
  • Responsible for configuration, monitor and manage our production ERP products/systems such as eCommerce system, Order Management System, CRM Transporation system and others.
  • Product Ops is the front-line of Technology and Product team to resolving business questions, support and tickets (incidents, bugs, quality control)
  • Lead team members to bring highest standard of system monitor, ticket control and incident resolution
  • Ensuring that end-users are notified of new techniques, time-saving tools and other tips/info
  • Recording incident reports of significant and recurring problems in order to track the correctie action process.
  • To correctly categorize incidents and set applicable priorities by impact vs severity and guide Engineering department to focus on critical tickets
  • Ability to escalate complex service issues
What it takes:
  • Bachelor's degree in Computer Science, Information Technology or related field or equivalent in experience
  • Demonstrable ERP system knowledge
  • High critical, logical and problem-solving skills
  • Proven skills supporting a highly distributed and mobile customer environment
  • Technical competence in Jira, Confluence, Office
  • Capable of handling a challenging, real-time environment
  • Excellent communications, interpersonal and team-building skills


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