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Active hiring for Corporate Trainer! Apply Now!

Fusion BPO Services Phils. Inc.

Established in 2007 | 1001-5000 employees
7F Robinsons Cybergate Bldg., Fuente Osmeña Circle, Capitol Site, Cebu City, Cebu
Posted on : January 23, 2021
Job ID : 372291

Details

Company Overview
 
With 14 years of experience serving 100+ clients across all industries, Fusion BPO Services Group delivers world-class call center, outsourcing and customer care services from 9 global centers in USA, Canada, El Salvador, Philippines, Jamaica, Albania, UK and India.
 
At Fusion BPO we hire and train the best of agents. We have a professional group of agents dedicated to serve your business at any cost. Replete with advanced as well as cutting-edge technology and a global delivery model, our agents are capable of offering vertically integrated BPO services. Located in USA, Canada, India, Philippines, El Salvador, Albania and Jamaica, Fusion BPO Services is well equipped with a global delivery model that delivers services 24x7.
 
JOIN US today and enjoy the following benefits:
  • HMO with Dental coverage + 1 FREE dependent
  • Exciting performance-based incentives
  • Career development
  • Life insurance program
  • Vacation and family leave programs
  • Quarterly team-building activities
  • Free weekly in-house massage
  • Familial environment
  • Work location is located at Ortigas, Pasig Manila
ACTIVE HIRING FOR CORPORATE TRAINER! APPLY NOW!
 
Job Description:
  • Conduct employee surveys and interviews
  • Consult with other trainers, managers, and leadership
  • Track and compile collected data
  • Conceptualize training materials based on data and research
  • Conduct monthly and quarterly knowledge and skills checks
  • Communicate training needs and online resources
  • Create training strategies, initiatives, and materials
  • Test and review created materials
  • Maintain a database of all training materials
  • Instruct employee training and onboarding
  • Conduct new hire, upskill, and recursive training
  • Review employee performance and learning
Qualifications:
  • Bachelor’s degree in education or information technology, or 2 years or more experience in the technical field
  • Two (2) years’ previous experience as a trainer, corporate training specialist, or related Position
  • Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel), and instructional software
  • Experience with technologies and best practices for instructional manuals and teaching platforms
  • Strict adherence to company philosophy/mission statement/goals
  • Strong project management skills with the ability to supervise multiple projects
  • Good interpersonal skills and communication with all levels of management
  • Organized and able to create multiple timeline, and schedules
  • Able to multitask, prioritize, and manage time efficiently
  • Excellent leadership, team building, and management skills
  • Encouraging to team and staff; able to mentor and lead
  • Excellent verbal and written communication skills
  • Able to analyze problems and strategize for better solutions through training


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