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Terry S.A. Inc.

Digital Commerce Account Officer

Terry S.A. Inc.

With business certificates
Established in 2003 | 51-200 employees
Chino Roces Ext., Magallanes, Makati, Metro Manila
Total vacancies for this job title : 2
Posted on : January 11, 2021
Job ID : 372419

Details

TERRY SA Inc. is a is a fun and dynamic lifestyle creation company with an existing portfolio of fashion brands like Havaianas, Dupe, Bensimon, Thread 365, K- Way and retail concepts like Common Thread, and Aura Athletica.
 
Is currently looking for:
 
DIGITAL COMMERCE ACCOUNT OFFICER
 
Current set-up: Work from Home
 
Job Objective/s:
 
Reporting directly to the Digital Commerce Fulfillment Manager, the Digital Commerce Account Officer will be responsible for meticulously managing customers' online experience, including fulfilling and ensuring that orders are dispatched on time. His/her primary responsibility is to process the fulfillment of orders received from the online stores by creating necessary documents for orders to be shipped out to customers, ensuring that all details needed for fulfillment are accurate. The Digital Commerce Account Officer shall ensure that orders are processed on time and that customer concerns are addressed and resolved immediately. The Digital Commerce Operations Assistant is responsible for monitoring the performance and requirements of the online stores and implementing initiatives to sustain momentum and increase sales.
 
Duties and Responsibilities:
 
FULFILLMENT
  • On time, efficient and accurate order processing from the eCommerce back-end/platforms with proper coordination with the Merchandising, Finance, and Warehouseteams.
  • Ensure that all necessary items for each customers' order are in place (e.g. order summaries, sales/charge invoices, proper packaging and labels, and other applicable materials/items that come with theorder).
  • Adhere to set procedures and processes in orderfulfillment.
  • Ensure that Merchandising, Finance and Warehouse teams also adhere to set procedures, processes and standards in order fulfillment.
  • Ensure all orders are dispatched based on promised lead time tocustomers.
  • Ensure packages are picked-up by shipping carriers and tracking is provided to thecustomer.
INVENTORY AND MERCHANDISE MANAGEMENT
  • The Digital Commerce Account Officer shall work closely with the Merchandising team to ensure that styles are released on time and that needed inventory is properly uploaded at the back-end and replenishments are regularlydone.
  • eCommerce content, such as product images, product descriptions, retail/selling prices, sizing, colors, and other product details should be double-checked by the Digital Commerce Account Officer to ensure that what is reflected at the front-end areaccurate.
  • Recommend styles or trends that are applicable to the eCommerce to maximize sales andopportunities.
  • Ensure that styles are arranged and highlighted accordingly on the eCommercesites.
  • Closely coordinate with Merchandising and Warehouse teams for any concern pertaining to customer orders and merchandise being sold at the onlinestores.
  • Recommend strategies for slow-moving or fast-movingSKUs.
CUSTOMER RELATIONSHIP MANAGEMENT
  • Provide the highest level of service to customers, assisting them in their shopping experience by engaging them with conversational sales techniques and providing prompt and enthusiastic product knowledge. Priority is to take care of customers and meet sales objectives. Maintain relationships with the customers by providing immediate solutions to resolve theirconcerns.
  • Develop and maintain superior product and brand knowledge so as to convey product benefits and features    tocustomers.
  • Think and strategize creative ways of engaging with our audience and work with other team members for implementation.
ACCOUNT MANAGEMENT
  • The Digital Commerce Account Officer shall coordinate with both internal and external partners for all requirements and needs of the eCommercestores.
  • He/She shall lead in the implementation of all activities and initiatives intended for each online store, ensuring that these are done on time and within standards and as planned. Any changes or updates on plans should be discussed with the relevant teams/departments/businesspartners.
  • Coordinate with the different departments and business partners to discuss concerns and strategies for the onlinestores.
  • He/She is responsible for the collection, analysis and on-time reporting of sales and store performance to the Digital Commerce Operations Manager and other related data in an on-going effort to increase overall sales productivity.
  • Provide data, reports and analytical support to the team by maintaining a comprehensive library of appropriate data (sales, inventory, traffic, brand and merchandise performance, customer feedback,etc.).
  • Explore areas of eCommerce opportunity to drive market share andrevenue.
  • Awareness on operational expenses of his/her accounts/brands/online stores so as to ensure that they are within budget. 
  • Regularly go on competitive checks online to be aware of activities of other retail brands and analyze the mall and market in all locations. Be updated on retail trends and consumer habits and behavior by regularly checking Instagram, Facebook and other social mediaplatforms.
  • The Digital Commerce Operations Assistant may be expected to assist with other online stores and accounts if co-team member is out or if there are events and initiatives where we expect orders toincrease.
  • He/She is expected to perform other duties and responsibilities, with minimal supervision, that may be required for the online stores. He/She must be willing to work beyond normal working hours, ifneeded.
Minimum Qualifications:
  • Degree in Business Administration/Management, Entrepreneurship, eCommerce orequivalent.
  • With at least 2 years experience in account management, store/retail operations. Experience in eCommerce/online shopping operation in retail industry is highly preferred.
  • Experience of successfully using eCommerce platforms such as Shopify and Magento ispreferred.
  • Excellent analytical, process development/improvement, communication, presentation and interpersonalskills.
  • Possesses excellent communication skills (verbal and written); able to communicate successfully with a wide variety of people across alllevels.
  • Ability to handle multiple tasks simultaneously and to work independently and efficiently in a fast-paced environment.
  • A clear understanding and proven delivery of good customer service. Able to deal with customer inquiries on own initiative, responding to queries and concerns in a constructive and promptmanner.
  • Displays accuracy and efficiency in all aspects of the role, due to the ability to pay attention todetails.
  • Able to work under own initiative as well as part of ateam.
  • Creative.
  • Excellent organizationalskills.
  • Advance proficiency with Microsoft Office including Word, Excel andPowerPoint.
  • Must be committed, enthusiastic, reliable, dependable andflexible.
  • Happy, extroverted personality who can be assertive whennecessary.
  • Must be willing to roll up his/her sleeves and become directly involved in all aspects of thebusiness. 


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