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Customer Service Representative - Online Retail Account

1 Year or Less

With business certificates

Established in 1982
10,000+ Employees

Old National Highway, Tagapo, Santa Rosa City, Laguna

Posted on: February 23, 2021

Job ID: 375018


TeleTech is on the search for site-based and/or temporary work from home Customer Service Representatives to proactively create meaningful connections with our team in Santa Rosa, Laguna.
Now, more than ever, how we connect is everything. Our purpose is to deliver humanity to business -  and it's more relevant than ever before in today's environment. We know we're stronger together, working towards a purpose that matters. As TeleTech team members we lift each other up, deliver smiles, and support our communities. Join us in our commitment to deliver amazing experiences.   
What you'll need to qualify: 
  • Exceptional English verbal and written communication skills
  • Handy with MS Windows and other computer applications
  • Customer service experience or customer service-oriented skills such as empathy, active listening, and resolution-minded aptitude
  • Ability to thrive in a dynamic environment 
Technology and work environment requirements for the job:  
  • Have the right connection – a home internet connection of >15Mbps (you may do a quick check through  
  • Computer – we’ll supply and deliver at your doorstep  
  • Must be able to hard-wire (via ethernet cord) directly into your home modem  
  • Must have a quiet workspace that is within a reasonable proximity of your router so that you can plug in while working. 
  • Location 40KM away from Robinsons Sta. Rosa  
  • Must be willing to work onsite when needed 
What your typical day will consist of: 
  • Consult customers on products and services to provide the best solutions for their needs by a variety of communication channels that could include voice, email or chat  
  • Respond to inquiries with active listening – identifying additional needs and support any upgrades in products and services  
  • Open and maintain customer accounts and information  
  • Resolve technical issues with patience and understanding  
  • Positively participate in company events, team activities, and continuous learning   
What you'll enjoy: 
  • Competitive pay and performance-based incentives 
  • Real career growth opportunities 
  • Company-sponsored HMO with Health & Wellness programs for you and your family 
  • Educational assistance through tuition reimbursement 
  • An accessible office location at the 2nd Floor, Robinsons Sta. Rosa, Brgy. Tagapo, Old National Highway, Sta. Rosa, Laguna 
Accepting digital applications for your protection and the protection of our employees: Apply online or text ‘TTEC’ to +63 922 110 1170 to connect with us.  

TeleTech is proud to be an equal opportunity employer. TeleTech embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way. But don’t take our word for it — check out some our women in leadership and diversity awards on  

For more information about TeleTech, search #ExperienceTeleTech throughout social media to engage in the global conversation.  

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