Quality Group Lead

QUALITY ANALYST TEAM LEAD

The Job:

• Ability to independently lead a team of quality associates and drive Quality culture within the process

• Reports - Ability to work on data and generate various types of reports and analysis

• Understanding of the Business requirement and capability to address issues at multiple levels

• Eye for detail and aggressive in plan execution/implementation

• Confident and capable of interacting/managing clients

• Patience while giving feedback to associates

• Open to change, comfortable with multitasking, excellent interpersonal skills

• Should drive improvement initiatives at the process level

• Driving quality initiatives in the team

Key Deliverables (KRA):

• Excellent skills in MS Office/Quality Tools / Data Analysis / Analytical Skills / Reporting

• Establish controls on Transaction Processing aiming for a Zero Defect Output

• Should have the maturity and experience to manage highly skilled resources

• Ability to handle pressure and a natural go-getter

• Excellent English Communication Skills(both spoken and written)

• Ability to plan & conduct transactional quality audits, Process Improvements, Client & Internal calibrations

• Excellent hands-on skills to get into the process deeply & ability to identify the gaps and suggest improvement plans to clients

• Ensure client Quality targets are met & exceeded

Job Qualifications/Requirements

• Shows flexibility/ownership & works under pressure situation

• Demonstrate excellent communication skills

• Comfortable working in a 24 by 7 environment

• Excellent problem-solving capabilities and lateral thinking skills

• Good Knowledge of Audit and Evaluation functions, analytical

• Six Sigma Green Belt certified or trained resource with domain experience is an added advantage

• Understanding of the Business situation and capability to address issues

• Language Proficiency - Good command of the English language.