Calling Experienced Call Center Agents in Cebu! 28K Starting Salary | Retention Specialist

SVC PH, Inc., an affiliate of Executive Boutique Call Center, is currently looking for:

Customer Retention Agents to join our fast-growing newspaper account! A very competitive salary package and career growth opportunities await successful candidates!

What we offer: 

• Starting salary package of Php28,000

• Monthly incentives of as much as Php20,000

• Signing bonus of Php10,000

About the account:

This is a newspaper company located in Canada, and is looking into expanding operations in the Philippines for customer support.

Heed their call:

"Join us, if you are enthusiastic about spreading the Truth and Tradition. We are looking for self-motivated Customer Retention Agents that align with our core values and mission statement to join our call center team. If you have a contagious personality, a desire to engage in meaningful conversation, the ability to think critically and on-your-feet in the moment, and a passion for genuinely helping others, we want to hear from you."

Responsibilities:

• Answer customer inquiries regarding subscriptions (zero selling involved!)

• Attend to billing concerns

• Retain subscriptions of customers

• Resolve billing disputes

Desired skills & knowledge:

• Must have at least 1 year of combined Customer Service and Sales/Upselling/Retention experience

• Previous experience with subscription service industry an advantage

• Flexible in handling both Customer Service Calls and Retention Calls

• English speaking skills close to native level, minimal to no accent

• Adherent to SOP and KPIs and must be able to multitask

• Must have a high degree of professional ethics, integrity and a team player

• Understanding of the Canadian consumers’ mentality is a plus

• Supports the mission of “Truth & Tradition"

• Strong customer service skills

• Energetic, fun and confident personality

• Willing to work full-time night shift

• Amenable to shifting schedules and work on weekends

• Willing to work on-site

Work Schedule: Night Shift

Executive Boutique/Select VoiceCom is an American and Australian owned company providing BPO services from its offices in Cebu IT Park. We recently celebrated our 15th Anniversary. While our main goal is to provide first class service to all of our clients, this is directly linked to our goal of providing a great work environment that our employees can be proud of. We want all of our employees to proudly say “I work at Executive Boutique/Select VoiceCom and think it’s a great place to work!”

The owners and managers at EB/SVC care about their employees and listen to their feedback. All of our company decisions take into account how they will affect our employees and what we can do to make it beneficial for our employees.If you are considering a move from your current job or want to build a new career with an opportunity to learn and grow, then we urge you to apply with us today and join the growing EB/SVC family. You won’t regret it!

Checkout our Facebook page: www.facebook.com/selectvoicecomph

Enjoy the following benefits:

• Medical/Dental coverage (HMO) after 1 month* + FREE HMO coverage for 1 dependent after 6 months

• Life insurance program

• Free weekly in-house massage

• Cash incentives of (Php5,000) for successfully referring your friends and relatives to join EB/SVC

• Career development

• Service incentive leave program

• Annual salary increase based on performance

• Fun and family-like working environment

• Quarterly team outing

• Free flowing coffee and hot chocolate

• Cozy sleeping lounge and canteen plus entertainment area

• Excellent office location in Cebu IT Park

*Terms and conditions apply.