Merchant Services Account Specialist II (Open to Fresh College Graduates)

Are you passionate about working with clients and solving problems for them? This is the role for you.

As a Merchant Support Specialist within the Chase Merchant Services department, you will serve as a champion for both our merchants and internal Chase partners. Your role will involve providing phone support, offering solutions for payment processing, troubleshooting technical issues, and handling general inquiries. Furthermore, you will have the chance to advance through successive skills training - Level 1, Payment Terminals, Account Management, and Pricing.

Our Merchant Support Group is integral in our goal of delivering the best service to our merchants. A Chase Merchant Service Specialist is an advocate for our merchants by providing phone support offering resolutions to payment processing, technical troubleshooting and addressing General question. 

Job responsibilities:

• Putting Customers first and being there for our Customers

• Answer and resolve calls from our merchants. Be the First contact resolver for our Merchants 

• Identify, analyze, and document information collected from merchants 

•  Resolve issue and merchant concerns accurately and expediently while adhering to business Policies & Procedures.

• Ensure timely follow-up on merchants inquiries 100% of the time 

• Troubleshoot technical problems to determine the root cause and provide a viable solution

• Analyze transactions, deposits, statements and account information in order to resolve and provide solutions for our merchants 

Required skills, qualifications and capabilities:

• Excellent verbal and written communication skills combined with ability to multi-tasking and be self-directed

• Flexibility and ability to work in a dynamic and fast-paced environment

• Self-motivation and ability to work well with minimal supervision

• Knowledge of computer software systems such as Microsoft Office, including using and creating spreadsheets

• Minimum of  2 years of  payment  industry experience. 

• Strong knowledge of payment processing industry and related procedures and products.

• Willingness to work in an environment that requires 100% phone-based customer interaction

• Willingness to work schedules during our operating hours, which can include evenings, bank holidays and weekends.

Preferred qualifications, capabilities and skills:

• Preferably certified on the majority of the Help Desk calls types: Statements, Billing, Risk, Collections, VeriFone, Ingenico, VAR, ROL, etc.