SVC PH, Inc., an affiliate of Executive Boutique Call Center, is currently looking for a Chat and Email Support Representative to start ASAP!

NOTE: At least 1 year of extensive Email and/or Chat Support experience is required. If you have the required experience, please make sure to highlight that on your resume. Only candidates who meet the minimum qualification will be reviewed.

Executive Boutique/Select VoiceCom is an American and Australian owned company providing BPO services from its offices in Cebu IT Park. We recently celebrated our 15th Anniversary. While our main goal is to provide first class service to all of our clients, this is directly linked to our goal of providing a great work environment that our employees can be proud of. We want all of our employees to proudly say “I work at Executive Boutique/Select VoiceCom and think it’s a great place to work!”.

The owners and managers at EB/SVC care about their employees and listen to their feedback. All of our company decisions take into account how they will affect our employees and what we can do to make it beneficial for our employees. If you are considering a move from your current job or want to build a new career with an opportunity to learn and grow, then we urge you to apply with us today and join the growing EB/SVC family. You won’t regret it!

Checkout our Facebook page: www.facebook.com/selectvoicecomph

What we offer:

• Salary package of Php 25,000 (inclusive of account-specific allowances)

• Non-voice position (absolutely no calls involved!)

Enjoy the following benefits:

• Medical/Dental coverage (HMO) after 1 month* + FREE HMO coverage for 1 dependent after 6 months

• Life insurance program

• Free weekly in-house massage

• Cash incentives of (Php5,000) for successfully referring your friends and relatives to join EB/SVC

• Career development

• Service incentive leave program

• Annual salary increase based on performance

• Fun and family-like working environment

• Quarterly team outing

• Free flowing coffee and hot chocolate

• Cozy sleeping lounge and canteen plus entertainment area

• Excellent office location in Cebu IT Park

*Terms and conditions apply.

About the account:

This is a newspaper company located in New York City, and is looking into expanding operations in the Philippines for customer support.

Heed their call:

"Join us, if you are enthusiastic about spreading the Truth and Tradition. We are looking for self-motivated Customer Support Agents that align with our core values and mission statement to join our call center team, handling inbound/outbound subscription calls. If you have a contagious personality, a desire to engage in meaningful conversation, the ability to think critically and on-your-feet in the moment, and a passion for genuinely helping others, we want to hear from you."

Responsibilities:

• Answer customer inquiries regarding subscriptions via chat and email

• Attend to billing concerns

• Resolve billing disputes

Desired Skills & Knowledge:

• Must have at least 1 year of Email and/or Chat Support experience in Customer Service and/or Technical Support

• Strong written communication skills that lend to clear and concise text-based communication, including de-escalation skills

• Adherent to email SOP and KPIs for response times and online availability

• Keyboard skills required (typing speed of at least 45 WPM)

• Previous experience with subscription service industry is a plus

• Must have a high degree of professional ethics, integrity and a team player

• Strong computer skills including internet and Windows/Mac-based applications

• Strong administrative skills

• Understanding of the American consumers’ mentality is a plus

• Supports the mission of “Truth & Tradition"

• Energetic, fun and confident personality

• Willing to work nights and weekends

• Willing to work on-site