Apply as Senior Customer Service Executive (Pioneer Insurance Account) with a salary up to 26k*!

Are you a college graduate looking to take your career to the next level? With a solid two years of call center experience under your belt, here's your chance to thrive! Join our dynamic team on our Pioneer Insurance account and unlock the potential to earn an impressive up to PHP26,000. Elevate your career and financial prospects with us today!

EXL Service (Nasdaq:EXLS) is a recognized business solutions provider. EXL's service offerings are aligned to provide a competitive edge to its clients by transforming and outsourcing business processes. While outsourcing involves providing a full spectrum of business process services from offshore delivery centers that require ongoing process management skills, transformation services enable continuous improvement of client processes by bringing together EXL's capabilities in reengineering including six sigma process improvement, research & analytics, and risk advisory services.

We are now hiring for:

SENIOR CUSTOMER SERVICE EXECUTIVE

JOB DESCRIPTION:

Essential Functions

• Accountable for successfully onboarding customers by providing consultation of the right products and solutions as well as ensuring accurate deliverables to prevent downstream issues and impact to claims or servicing.

• Collaborates with multiple internal partners and stakeholders from billing through claims.

• Manage new business issues and delivery processes including data collection with a sense of urgency, the integrity of data, and quality of deliverables to achieve completion within turnaround time targets.

• Consultation with customers on emerging technology solutions and Enrollment Technology that improve customer experience.

• Ensures accurate systems coding (e.g., for creation of a contract, first bill, and commission schedules, etc.).

• Identify change requests that will impact overall risk and/or rates and notify field partners of the implications of an exception/change.

• Have an appropriate sense of urgency in responding to field partner, broker, and customer inquiries to ensure that responsiveness and service standards are being met

• Meets individual goals while assisting the team to meet team goals and operates with urgency in a real-time service environment.

• Responsible for resolution and troubleshooting of technology and service issues that occur throughout onboarding and enrollment experience.

• Manage the quote process for new quote requests by evaluating the broker and sales rep requests, executing technical aspects of the rating process to generate accurate rates for each product/offer requested, completing risk evaluations, and delivering an accurate proposal.

• Identify standard and non-standard business procedures and processes appropriately. Apply underwriting risk and escalation rules, accurately evaluate Standard Industrial Classifications (SIC) and occupational classifications for the customer, handle personally identifiable information (PII) census data according to department standards, and generate rates and proposals within service standards.

• Leverage tools appropriately to come to the right risk and pricing outcome on field new business and renewal appeals.

• Ensure accurate preparation of complex census date using Word and Excel.

• When provided, demonstrate the ability to most closely match and/or align offers that will compliment in-force plan designs based on a review of Requests for Proposal, Benefit Summaries, and/or complex contracts.

• Utilize critical thinking skills to be able to make appropriate assumptions to present rates to the Underwriter in cases that require Underwriter involvement, and proactively provide viable plan options.

• Partner with the sales team and all necessary internal partners to ensure a complete, accurate timely, and smooth submission of sold cases.

• Coordinate broker licensing and commissions with Broker Compensation Services as necessary and verify plans and that the case is within underwriting guidelines, consulting with internal partners on exceptions.

Education Requirements and Work Experience:

• Preferably a college graduate or completed 2 years in college with no back subjects and must have at least 2 years of Call Center Experience preferably with Insurance Background.

• Candidates with relevant business experience (Disability, Life and Voluntary Life & Disability) will be preferred.

Benefits:

• Competitive compensation package with Retention Program Incentives and Performance Incentives

• Meal and other allowances

• HMO can cover up to 80 years of age.

• Dental coverage for employees

• Skills enhancement through training and personal development programs

• Enjoy in-house Gym and Recreation Areas, Regular Engagement Activities

• WEEKENDS OFF!!